“What to say about this company? First of all, I'm not the type of person who usually recommends services to other people. But I am very satisfied with the services provided by Unique Flooring. Unfortunately, at the very beginning, I got another company that was a little cheaper than Unique Flooring to install my LVT flooring and I ended up having several issues (they didn't level the floor properly before installing the tiles, there were gaps everywhere and the layout was just terrible, they also used incorrect trim and beams) I can now tell they weren't skilled enough to work with LVTs. And as a result I paid a lot of money to have nothing but headaches. In short, it was a nightmare. So, I decided to look for a suitable company to help me and went back to Unique Flooring because I really needed specialists. Then Keith came to see if he could help me, during the assessment he showed me other problems that I was not even aware of..., such as kitchen cabinets being cut the wrong way, causing me other cabinet alignment problems, etc... The good part is that they accepted the challenge of solving my problems as they have the knowledge and experience to solve ANY PROBLEM related to floors...seriously, I'm telling you this because I've had them all. Furthermore, their availability was also perfect, a few days after the evaluation Keith sent an incredible professional called Ian to work at my house. Then they fixed everything, the service provided was excellent, fast, clean and beautiful... all the finishing was in place. You can't believe the weight has been lifted off my shoulders. + I am sure that whoever hires their services will feel the same way I felt, you are not just another client, they help you achieve the home of your dreams, in addition to treating you well, they really listen to you, understand your concerns and do the best they can. Thank you so much Unique Flooring, I can't express my gratitude and the peace of mind you gave me was unbelievable. And for those who are receiving quotes for floor installation. I must say that DON'T WASTE TIME requesting quotes from different companies, if you want the work done at once, quickly and with excellence, choose Unique Flooring. Thanks again team! Eliane Ferreira”
Public evidence profile
Unique Flooring Solutions
- Rated 3.0 from 13 reviews
- Reviewed 5 months ago
How this score is worked out
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
- Hellopeter13 reviews · 3.0 avg
Highlights
“We received excellent advice from Lionel at unique flooring, Their installations are always done promptly and professionally.”
“Excellent service, really took the time to understand what i wanted and delivered on time with no unnecessary issues”
Detailed reviews
This business is a ****. They advertise black, grey, green and red 15mm Rubber mats on facebook at R375 per block. Online they indicate it is R415 per block. When i asked on whatzup if they can deliver and install in Centurion they send me a quote where they charge R575 per block. They are not an hinest business and say that the pricing was black friday pricing. Black friday was November 2025 but they still advertise the R375 daily on facebook market place. They are not honest.
Good flooring but delivery very poor. Waited very long for deliveries and not warned when coming.
After receiving a quote for a carport on the 2nd July, I was requested to make a 60% deposit payment. This was made on the 3rd July. I was told the job would commence in the following week as they had to order the supplies. The following week on the 10th July, I followed up and was told the job would only commence in the next week. On the 16th, I again followed up, I again contacted Barry Woest and he then told me they had a "Covid" case and their workshop was shut down for 2 weeks. On the 22nd July I sent another WhatsApp asking when I can expect the job to commence. I was told only on the 28th. On the 30th July, I received a message telling me his whole sad story about his gearbox on his bakkie and he was waiting for the mechanic. The job would now only happen in the next week, on the 3rd August. By this time, I asked for a full refund and was sent many promises that the job would definitely take place on the 3rd August. Plenty empty promises and pleading and hence I received no refund. Lo and behold, they pitched up on the 3rd August. The poles were erected and after the day they said they would return on Wednesday after cement has dried. Wednesday came and went, nobody pitched. Barry then send me a laughing emoji telling me they had it wrong, they will only return Thursday. Again, Thursday came and at 10am I had to follow up again. Only this time to receive a story that his guys were on their way and got hijacked with all my materials on the rented trailer as the bakkie was again broken. On the 12th August, I followed up on the progress to complete my job. Now they were waiting for their supplier to grant extra credit to re-purchase my materials. On the 14th August, I requested the case number for the hijacking and copy of ID to open a case of theft and take these documents to my attorney as by now, there were so many stories I did not believe the hijacking occurred. On the 17th August I received a response that their credit was approved and they would see my on the Friday, 21st August. 20th August I received another message about their limit on their account awaiting approval once again. I again requested the case number. 21st came and went and nobody pitched. I once again requested the case number but this would not be sent to me. I got a message telling me to please not stress, he won't run away with my money. They will now be on site on the 24th August. Again, I asked for the case number. I was told he was busy in Standerton completing other jobs and when he gets to the workshop he will send it through. So other jobs in the meantime are completed whilst I wait almost 2 months for one small job to be done. His brother pitched up on the 24th and when leaving, I asked when I could expect them back. He told me the following day. Well again that was a big lie. That evening I received a very sarcastic message from Barry stating he believes they painted the structure and put on the sheeting so he hopes I feel better, i have received R12500 of my money back. Whilst the small piece they completed, was probably only around R5000 for the supplies. Next day, again, nobody pitched. I send another message to Barry and he told me they are painting the palisades I will expect them on Wednesday, 26th August. I was still requested the case number and ID. Barry told me he will come himself today, 26th August and bring me the documents that I can make copies. I await very eagerly to see if they pitch today or what the next story will be told as to why they cannot complete my work.
Unique Flooring stocks really good quality products but they are let down by atrocious service. On installation they requested a 90% upfront deposit which was paid with a balance of R1600 odd left. I changed the one room from full astro turf to laminate (going from R230 p/sqm to R160 p/sqm) ... But yet on completion they gave me a balance of R4000 to pay ... Had an argument and paid the R1600 despite me feeling done in by Fast forward almost a year later and i needed a panel replaced and an endrod by the doorway replaced. I was supplying the panel. To perform this replacement they initially wanted R2500 which was ridiculous for a panel i was supplying ... We agreed eventually on R2000. When the repair person came out he advised not to replace the panel and just replace the enrod which is R300 for 2.4m ... I only needed about 80cm. They did the replacement and the manager of the store insisted i pay R2000 as agreed (despite me pointing out the original.scope of work is not removing the floor). We had an argument and i told them to remove their work and eventually they agreed to R1000. I am disgusted at these cheap tactics and thats not withstanding the fact that i waited a month for them to come replace that strip that took literally a minute to do ... Yes great quality products but i would stay far away from them ... I dealt with Mike from their Cedar Square branch
Great service
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The initial service was good but I had to argue with them to put the heating switch IN the wall and connect it to the plug, which is standard procedure for underfloor heating. Boards are pulling away from the skirting boards and I was blamed for water damage, even though it is throughout the house. The strips are now coming up and I have phoned hundreds of times and been at home waiting for their so-called repairs and no one arrives. When I again call back they say there 'has been a problem' and reset a date. They have to date never phoned me back or replied to my emails. This is now 4 months later. I would strongly recommend leaving this company alone if you want any kind of after service.
On the 8 August 2015, I requested a quotation From UFS and Bashier responded to my query within the same day, that evening to my surprise the quote was issued to me by email. I had tried several other companies and still awaiting quotes. Needless to say the turn around time for installation was 2 days. The installation team was at my place at the agreed time. I had full correspondence from the Owner (Jameel) and the whole operation was run smoothly, When I got home from work I found a brand new looking home. The Installation was done in a Meticulous manor and I had no complaints at all. The willingness for the staff of UFS was simply amazing, I highly commend U.F.S if you looking for a world class top quality installed laminate floor
The supplier installed laminate flooring at my residence in December 2014. They demanded full payment the day after installation. To my horror I found nails in the middle of the floor boards on the staircase when I decided to inspect their work in detail. I also found a floor board with bubbles, gaps between boards and corners of floor boards that were damaged or chipped. I informed the supplier of this back in December and the owner eventually inspected the floors in Feb 2015 and undertook to replace the lounge/kitchen floor as well as the stairs and areas upstairs. There was a small area upstairs (1 sq/m) which had water damage and they quoted me for that repair. Needless to say that after 8 months and many emails and phone calls the repairs have not been done. The last contact was in June when Jameel said he could do the repairs with salvaged floor boards. I insisted on new boards as that was what I paid for. He then undertook to do the repairs at the end of June as he had to wait for stock - even had his supplier call me to confirm. I am still waiting.
I have purchased laminated flooring from the supplier. The consultant who assisted me came to do the measurements and work out the material needed. After the installation I asked if I could returned the unused products. they said no problem they will refund me for the seven boxed that were too many and still in the packaging. One month later I am still waiting for the refund and when I call the lady is either not there or will get back to me! They further don't have stock on the quarter rounds which were under measured by the consultant and they are not planning to import that again, so I sit with a room with half completed
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Is Unique Flooring Solutions a legitimate business?
Unique Flooring Solutions has 13 independent public reviews, rated 3 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Unique Flooring Solutions?
Unique Flooring Solutions has 13 public reviews, averaging 3 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Unique Flooring Solutions' reviews are genuine?
Unique Flooring Solutions' 13 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
How long has Unique Flooring Solutions been trading?
Unique Flooring Solutions has been reviewed on public sources since 2015.
