“Top-notch. This company has impressed me since I started using its products about 18 years ago. Every aspect is handled professionally and with perfection, from the person who comes to measure up and make suggestions to the admin and the teams who fit my shutters. Terence Davids gave me great advice and Byron and Nathaniel fitted the shutters with great precision and care. What a great team. Everyone was helpful, knowledgeable and skilled in their field. The fitting was done methodically and cleanly and I couldn't have asked for anything better. A great product and a super team.”
Public evidence profile · Checked July 2026
Taylor Blinds & Shutters
Review quality
No reviews in 12 months
Trust Score
41out of 100
- Rated 3.7 from 23 reviews
Newest review February 2025
How this score is worked out
Rating3.7 / 5
Review volumeLow · 23
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say19.5 of 68.8
Independent checks12.5 of 12.5
Track record9.4 of 18.8
See the independent checks
- Ways to reach them12.5 of 12.5
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Trust at a glance
1 thing checkedWhat we can verify about Taylor Blinds & Shutters
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
See the full verification checklist for Taylor Blinds & Shutters →Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
3.7out of 5
Where these reviews are published
- Hellopeter23 reviews · 3.7 avg
Highlights
“Good quality / Service Good price and service (CPT branch / Milnerton/ Gina). I really cant complain about anything with this one ... I will definitely make use of them again and soon. Thumps up from my side. Recommended !”
“Excellent service Dealt with Jaco Kleinhans and what a awesome experience. He went out of his way to accommodate my ploblem and solved it. Keep up the good service.”
Detailed reviews
Replies to reviews, including critical ones
These are the individual reviews we hold for Taylor Blinds & Shutters, including the highlights above. The 23 headline total is the review volume reported across public review sources.
Bad quality, iffy service Initially, when we installed the white shutters, they sent the wrong product, wrong size, and didn't hook them so they rattled, and we had to call them back. This was 2015. Fast forward to a year or 2 ago, the louvres start peeling. Ugly peeling patches everywhere. Their response? They'll hap[ily replace those, for over R15000....!
Promises promises I have being trying for many days now to get a quote. Just promises from their HQ. Just imagine how bad the service will be when they must deliver
Same old poor service from Taylor Blinds & Shutters I previously struggled with this company, but they committed to rectifying the situation. However, my first installation is still not done (almost two months later). I was foolish enough to place another order with them and today (again a month later) received the following message: Dear Mr Kotze, RE: Taylor Shutters (Shutter Guard & blind factory) Please note that the factory has been in a bit of an upheaval for a couple of weeks and our orders were not forth coming. We have since established that there is currently a strike action taking place at the factory. We have been in contact with the CEO and managers and have had their assurance that the staff currently at the factory can and will be able to see to all our orders. As soon as I have confirmed arrival dates for the various shutter orders placed I will be contacting you for an installation date. We do apologise for any inconvenience this has caused and we promise that we are doing all we can to expedite all our orders from Taylor Should you have any questions or concerns please do not hesitate to contact me. Clearly, this company is not in control of its production, I would strongly recommend that you rather use another supplier if you are in the market for blinds or shutters.
Worst After Sales Service -STAY AWAY!! I'm writing to you with regards to the disappointing aftersales service I received recently after installing shutters throughout my house. I've always been a fan of your products because of the quality and workmanship , but after my recent experience your organisation will be a hard sell for me when recommending it to family and friends. After looking at various options of shutter suppliers I decided to go with Taylor Blinds and started the project in 2019 by installing the shutterguard doors in front of my sliding door and I was assisted by a very friendly sales representative. Early 2020 saw the unfortunate arrival of the pandemic and the subsequent devastating effect this had on the hospitality industry in which I'm employed. Even amidst trying financial challenges throughout the pandemic I remained disciplined to save toward the installation of shutters throughout my entire house. This finally arrived at the beginning of year this when I was able to finance the completion of this project. I dealt with the same sales representative again but this time round his service was lacking to say the very least as we traversed back and forth between inaccurate quotations that differed from what we discussed. I made full payment on both occasions and provided proof immediately, only to be hassled to make payment for an item I did not order?? The rep somehow blamed the duplication on the system they used? I had two installation dates and the teams were amazing. The guys were courteous and on time. The second installation involved installing a shutter in the bathroom above my bath. All seemed fine at first and I was so impressed by the product yet again and it felt good that I invested in the shutter project even if it took me almost two years to save up for it throughout the pandemic. A few days later I wanted to run a bath and as soon as I opened the mixer the water came shooting out of the hole that was drilled for the locking pen of the shutter. I then realised the installation team drilled into a waterpipe. No water pipe detector equipment was used by the installation team when drilling in the bathroom or kitchen even though these meters are pretty affordable to buy from any hardware store? I contacted the sales representative to inform him of the unfortunate event and but only received a badly worded email that was riddled with spelling mistakes telling me they don't accept responsibility and I should settle it through an insurance claim!!!! I have just spent thousands and thousands of rands with your company and this is the best answer you can supply? Shame on you team Team Taylor Blinds, Jimmy Taylor would be ashamed of how you treat your customers today. My building insurance covers burst pipes only and I'm now left liable for the repairs! After spending a tens of thousands of rands with your company, I'm left liable for the repairs to my waterpipe that was perfectly fine before your installation team damaged it......shame on you. I will not recommend your poor service to anyone....stay away from this company!!!
Reply from the business
Good afternoon Wentzel, Thank you for taking the time to write this detailed review. Albeit a review that we would never want to receive, or have any customer experience. I'd like to investigate this matter more, please. Would you mind sharing your contact details with me, please? You are welcome to email me: customercare at taylorblinds dot co dot za I am not able to obtain any detail about you on this platform, other than your first name. Many thanks for assisting me with this. Best regards Evelyn Theys Customer Care
Worst After Sales Service -STAY AWAY!! I'm writing to you with regards to the disappointing aftersales service I received recently after installing shutters throughout my house. I've always been a fan of your products because of the quality and workmanship , but after my recent experience your organisation will be a hard sell for me when recommending it to family and friends. After looking at various options of shutter suppliers I decided to go with Taylor Blinds and started the project in 2019 by installing the shutterguard doors in front of my sliding door and I was assisted by a very friendly sales representative. Early 2020 saw the unfortunate arrival of the pandemic and the subsequent devastating effect this had on the hospitality industry in which I'm employed. Even amidst trying financial challenges throughout the pandemic I remained disciplined to save toward the installation of shutters throughout my entire house. This finally arrived at the beginning of year this when I was able to finance the completion of this project. I dealt with the same sales representative again but this time round his service was lacking to say the very least as we traversed back and forth between inaccurate quotations that differed from what we discussed. I made full payment on both occasions and provided proof immediately, only to be hassled to make payment for an item I did not order?? The rep somehow blamed the duplication on the system they used? I had two installation dates and the teams were amazing. The guys were courteous and on time. The second installation involved installing a shutter in the bathroom above my bath. All seemed fine at first and I was so impressed by the product yet again and it felt good that I invested in the shutter project even if it took me almost two years to save up for it throughout the pandemic. A few days later I wanted to run a bath and as soon as I opened the mixer the water came shooting out of the hole that was drilled for the locking pen of
Reply from the business
Good afternoon Wentzel, Thank you for taking the time to write this detailed review. Albeit a review that we would never want to receive, or have any customer experience. I'd like to investigate this matter more, please. Would you mind sharing your contact details with me, please? You are welcome to email me: customercare at taylorblinds dot co dot za I am not able to obtain any detail about you on this platform, other than your first name. Many thanks for assisting me with this. Best regards Evelyn Theys Customer Care
Read the other 3 detailed reviews on this pageShow fewer reviews
Tyalor Blinds and Shutter Poor Delivery I placed a large order of Taylor Blinds and Shutters via Windor in Herm****. Paid the deposit before the end of January 2022 (to avoid the price increase - old story). It is now the 8th of March and still no delivery. In fact, after following up I was told that the aluminium material is still on a ship on its way to SA (Durban). This is pathetic, a company without stock to fulfil a sales order - these guys should not be in business! The wooden-based products were supposed to be delivered before around the end of February 2022, but yet again no delivery and not even a single reason why - shocking customer service. Stay away from this company!
Reply from the business
Dear Chris, Thank you for getting in touch with us here. Firstly apologies for the frustrations. Unfortunately, the delay of aluminium is accurate. In the last 18 months, we have experienced increasing challenges importing products from overseas, due to a lack of shipping containers, production delays and supplier quality (which we take very seriously). This has unfortunately resulted in significant delays across all Taylor products. While we share these challenges with the entire industry, we are doing everything we can to mitigate or reduce the delays felt by our customers. Upon the latest information from our shipping partner, the aluminium is due to arrive on 15 March 2022. We will work overtime to catch up on the backlog, as quickly as possible. We have invested a significant amount in stock to try and minimise the impact going forward. We are not trying to make excuses, we are wanting to be as transparent as possible. We have been in constant communication with all our customers (Windor Hermanus being one of them), about the updates or changes, as we receive them. This is not communication we enjoy sending out, and as consumers and customers ourselves, we can certainly understand your frustration. We do promise to install your order as soon as possible. Best regards, Charles Reeves Taylor Blinds & Shutters
No Instruction Manual and Creative Invoice Add-Ons- Buyer Beware. The staff at Taylor Blinds in Montague Gardens gets a Five Star rating - they are not the issue. The problem is admin and the product. Look closely at the invoice - they slip in a "Freight Charge" - this is a cheap shot. Why not add "Designer Fee" for the person who designed the product. This really upset me. Then, I purchased two roll-up blinds. I went back and told them that the Instruction Manual was missing - to be informed there WAS NO INSTRUCTIONS. Had I noticed this at time of purchase, I would have asked the staff to run me through - a complete waste of their time. In an era that even toilet paper comes with instructions, this, for what Taylor Blinds puts themselves out to be, is an inconvenience. This aspect gets a ZERO rating. As long as the admin is padding the invoices with all of these add-ons, what about something a little more creative like"oxygen use while in showroom". Why not just increase the price (which happened on the first of February) rather than these creative add-ons which insults the intelligence of the educated consumer. Things are tough all over, not just at Taylor's. What would admin do if Pick and Pay added a freight charge to all their products? What's good for the goose is good for the gander.
OUTSTANDING SERVICE TAYLOR BLINDS CAPE TOWN HAVE MASTERED CUSTOMER SERVICE . FROM THE MOMENT THE SALESPERSON (ANTON MOSERT) ARRIVES TO MEASURE, TO IMMEDIATELY RECEIVING A QUOTE, TO CONFIRMING YOUR INSTALLATION DATE TO THE INSTALLATION TEAM ARRIVING ON TIME. WHEN AN INSTALLATION TEAM ARRIVES ARMED WITH A VACUUM CLEANER, THEN THEY HAD WON ME OVER. EXCELLENT, OUTSTANDING SERVICE FROM ALL DEPARTMENTS IN THIS COMPANY. I HIGHLY RECOMMEND THIS COMPANY.
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Sources
1 named public sourceWhere this information comes from
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Review sources
Public evidence last checked July 2026
About
With over 60 years’ experience, Taylor Blinds & Shutters has the perfect, made-to-measure Blind, Shutter and Screen solution for your window or door covering needs. Whether it’s for your home or office space, discover our savvy, sophisticated and innovati
What this business says about itself
From their own website
What this business says about itself
See their work: Instagram (opens in new tab) · Facebook (opens in new tab)
- Established: 1959 (67 years in business)
- Good to know: Family-run
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Independent checks
About this business
How long they've really been tradingThey state they've been established since 1959, but the earliest independent source we can find is 2021. Worth asking them about the gap.
They say, established1959Website online since2000First public review2021
Your own checks
What to check before you hire
Worth checking yourself
Only a few public reviews are shown. Ask for recent references you can contact.
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
In South Africa, electrical work must be signed off with a Certificate of Compliance (CoC) issued by a registered person. Insist on the CoC, and for plumbing look for PIRB or IOPSA registration, because without a valid CoC a future home-insurance claim can be refused.
For a new home or major structural build, the builder must be registered with the NHBRC (National Home Builders Registration Council) and the home enrolled before construction. Check this before you pay a deposit.
Look for consistent reviews across several named sources, not one polished profile.
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Common questions about Taylor Blinds & Shutters
Is Taylor Blinds & Shutters a legitimate business?
Taylor Blinds & Shutters has 23 independent public reviews, rated 3.7 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Taylor Blinds & Shutters?
Taylor Blinds & Shutters has 23 public reviews, averaging 3.7 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Taylor Blinds & Shutters' reviews are genuine?
Taylor Blinds & Shutters' 23 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
When was Taylor Blinds & Shutters' website registered?
Taylor Blinds & Shutters' website has been online since 2000, according to the public domain registry. This dates the website, not necessarily when the business began trading.