Storage King

Do not use Storage king Please do not use this company very poor packing of a 3 bedroom home. The most negative experience ever. No blankets used when moving. Paid for couch covers only 1 couch was covered. The furniture and appliances were delivered back to me scratched and full of dust. Everything that was protected by bubble wrap was ok. They carried a grandfather clock horizontally instead of keeping upright. Dining room table top scratched and one side gauged, sideboard top scratched, entrance table and sewing table tops badly scratched, display cabinet legs were damaged. The actual display cabinet I wrapped in bubble wrap, but the legs were not covered. Fridge freezer deep scratch on the side . Patio cane chair and table damaged. When I reported the damage they said they took pictures that I had bubble wrapped and covered everything. Well I’m still waiting for these photographs. I only wrapped some items. Thank goodness.

Avoid Storage King at all cost We had a negative experience with Storage King. They brought far too few containers for our belongings (estimation of containers based on our supp**** inventory), and took very long to pack our belongings on collection. They then charged us a 70% increase from the original invoice (due to the additional containers) and threatened to hold out our belongings hostage unless we paid in full prior to delivery. On delivery at our new address, a number of items were broken. We have emailed them about this at the beginning of February and have not received a response to date.

THE WORST STORAGE COMPANY EVER!! I kept my belongings(furniture and clothes)at storage king.I sent them two emails stating that I am moving at the end of January and they ignored my message and just sent an email saying that I must make sure that my account is fully paid.Upon checking the ledger I noticed that there are charges of late payment and failed debit ordersI contacted their finance department and I was informed that I paid late and the debit orders bounces.I then asked them what are the payment types that are stipulated in my contract and they said that it is either a debit order or an EFT payment.Their debit orders go off on the 25th of each month and I get paid on the 28th.I would do an EFT payment and then send proof of payment to to one of the finance guys. I was shocked and appalled when I saw that I now owe these amounts and I was informed that it was because I cancelled a debit from my account.My question was to them why would they debit when I have already paid?They answered by saying that they hadn’t seen payment.I send proof of payment every month,why don’t they reconcile their accounts effectively?They mentioned that I paid late in December and then I sent them the POP again which showed that I paid on the first and the 30th of December 2025,yet there is a late payment fee for December.I am tired of going back and forth with them I just want my belongings.IlWhen I took my belongings to be stored by them I stayed at a place that had furniture so I didn’t have to have furniture or electronics at the time.Now I am without a fridge and microwave which a not a luxury but a need.I have medication that needs to be stored in a fridge but I have been forced to go without a fridge.I had to move from PTA and Leave my things behind and just move with the ones that I had at the time.Going back and forth is costly and time consuming.I hope this matter gets sorted out as I am emotionally exhausted.Why does one company have so many bad reviews?

Terrible service Utterly non existent service. Multiple emails and phone calls to no avail. Astounding that Xolani the sales rep and Wilma in accounts between the two of them are unable to respond to email or phone messages. This is the last time I will ever use this service provider.

Horrible I paid for a premium moving and storage service with Storage King, including packing and protective wrapping. Storage King inspected our home beforehand, provided a quote, and we paid in full to secure the booking. On collection day, we were told some items did not fit and we had to pay for additional storage units, despite the prior inspection. I raised concerns about the poor wrapping on the day with the supervisor, who appeared defensive rather than receptive. The full extent of the damage only became apparent later. My 65-inch TV was wrapped in a thin throw from my couch. A large bevelled mirror was wrapped in one of my curtains, ruining the curtain and breaking the mirror. Several framed artworks were poorly wrapped, resulting in significant damage. When I contacted Storage King, I was told I should have taken insurance. This was not an insurance issue. It was poor assessment and worse execution. I regret not paying closer attention to reviews before booking. The concept is good, but the service fell well below professional standards. Due to upload limits, only a few photos are attached.