Multi Furniture and Appliances

Damaged goods no assistance I bought a univa oven and hob from MFA in January this year. The oven stopped working last week. I've reported it hoping to get urgent assistance but now a week later, I'm still chasing them for assistance. I need them to send someone to fix my stove or replace it. It's still new. They want a serial number. How can I give them that when the stove is built into the cupboard? I'm wasting R100s on air time trying to sort this out. Can someone please help me?Order #356453] (January 20, 2026)... Univa - Black Undercounter Oven with Black Hob - U336B SKU: U336B I don't have the invoice. I only have the emails showing that the stove was being delivered to me. I'm desperate guys. MFA should have a copy of the invoice because it's not that old only 4 months ago. I need help please! I received a ticket number for reporting the issue on Monday, also no response even though they promised to call me within 2 hours!

Pathetic Customer Service I have a KIC fridge to be returned and refunded. The fridge has a year warranty remaining but the door is a problem and I contacted KiC directly to sort this out. On inspection, the technician advised that the fridge needs to be exchanged or refunded. KIC sent me the invoice that they credited the store the full amount and that the store can refund my money as I'm not happy with other options in store. There has been no contact whatsoever to pick up the fridge and return my money from the store. When it came to purchasing the item then delivery was arranged very quickly but to pick up and refund the fridge then I have to wait for a regional manager and so on to authorise it. It's been over a month and I'm still waiting. Absolutely terrible customer service and wouldn't recommend a transaction with this store in future. They have been reimbursed by the supplier and ignored my request to return my money!!! This is the store in Shallcross...

Bad customer experience, Not happy at all I recently bought A bed ,2 plate stove,kettle and a mirror online ...after a day I received email that my bed can't be delivered to me I have to come collect the bed myself ...I then told them I dnt have transport to collect I rather have a refund for the bed ,ok so now they said I will receive the rest of the items and get my refund for my bed ...,I send millions of emails to them with mo response,this people will only get back to u after 2 days no response from watsaap as well ...mind you I made my online order on the 27 of April ...this people are dragging my quiery and it's been a week going back and forth with them ,now they tell me that other items that was supposed to be delivered are out of stock ,just imagine for a whole 5 days that I have been talking and sending them emails they failed to even reserve the items I ordered,now they say I can't get my refund I must wait for 10 days before I get my money back...whose fault is it from 28th of April today it's the 9th of may ..MFA is failing their customers and very slow to attend to queries...I'm very mad now my kids dnt have a. Bed to sleep on and it's very cold now that is winter while MUlTI FURNITURE AND APPLIANCES want me to wait for 10 days for my money

happy customer I would like to commend the excellent service I received from Themba Zulu at MFA. He assisted me today, 5 May, with assembling my office desk via a WhatsApp video call, and his help made a huge difference. Themba was patient, knowledgeable, and very professional throughout the process. He guided me step by step, ensuring everything was assembled correctly and neatly, even though the assistance was done remotely. He remained friendly, calm, and respectful the entire time. It’s not often you come across such dedicated and helpful service, especially with virtual assistance, and I truly appreciate the effort he put in. Please pass on my sincere thanks to him, he is a great asset to your team.

Happy customer I recently purchased a TV unit from MFA Online and I’m very happy with the overall experience. The delivery was surprisingly fast, and the unit arrived in good condition. The design is exactly as shown on the website, clean, modern, and true to the pictures, which I really appreciated. Overall, a great purchase and I’m very satisfied with both the product quality and the delivery process. The staff on their WhatsApp are also friendly and helpful.

The environment is w... The environment is welcoming the stuff is friendly and humble they

Most Horrible Experience The most horrible experience I've ever had to be honest with you. Bought two wardrobes, one got completely damaged while trying to assemble it. Literally broke into pieces. I managed to get the second one assembled but the material is terrible. I informed MFA and I was told to let the assemble head of department to assist me. I called and texted to no avail. I regret ever buying these things from them.

happy chappy I had a really great experience getting assistance with my MFA online access. The process was handled efficiently, and the support I received was clear, helpful, and professional throughout. It made what could have been a frustrating situation feel quick and easy to resolve. I truly appreciate the level of service and responsiveness. Thank you for the excellent support-keep up the great work!